Keep Technology Running.
Keep Business Moving.
Technology environments need more than implementation. We help organizations operate, monitor, support and continuously improve their technology environment across cloud, infrastructure, applications and enterprise services.
Technology Is Only Valuable When It Keeps Working.
Enterprise technology spans cloud platforms, infrastructure, applications, networks, databases and business services. Our Technology Operations services help organizations manage this environment through structured operations, monitoring, support and service management.
- THE OBJECTIVE
- Keep technology available, supported and ready for the business.
Operations Across the Technology Environment
Operational support for public, private and hybrid cloud environments.
Management and support of servers, storage, virtualization and core infrastructure.
Monitoring and operational support for enterprise network environments.
Operational support for database platforms, availability, backup and performance.
Support for enterprise applications and their operational environments.
Operational support for services such as email, collaboration, backup and other essential technology platforms.
Operate the Infrastructure We Help You Build.
Our Technology Operations capability complements our Cloud & Infrastructure services by providing ongoing operational support after implementation and transition.
“We can help build the environment and remain involved in keeping it operational.”
Operational Capabilities Included
- Cloud operations
- Server administration
- Storage administration
- Network operations
- Infrastructure maintenance
- Infrastructure monitoring
- Virtualization management
- Backup operations
- Database operations
- Capacity & Availability
See What Is Happening Before It Becomes a Business Problem.
Technology operations depend on visibility. We help establish monitoring and operational visibility across appropriate infrastructure, cloud, network, database and application environments.
Infrastructure Monitoring
Monitor availability, health and performance across hardware and virtual assets.
Cloud Monitoring
Track cloud resources, workloads, services and operational conditions.
Network Monitoring
Identify connectivity, throughput, performance and latency issues.
Application Monitoring
Provide operational visibility into application environments where required.
Alerts & Escalation
Establish appropriate alerting and escalation processes for operational events.
- Operating Principle: Monitoring and support operational coverage models (including 24x7 or tailored window coverage) are aligned specifically based on client agreements and service level definitions.
People Make Possibilities.
Technology creates possibilities. People turn those possibilities into real change.
Our teams bring together business, technology and delivery expertise to work collaboratively on complex organizational challenges.
Service Desk
A structured point of contact for technology incidents and service requests.
User Support
Assistance with workplace technology and approved enterprise services.
Incident Resolution
Coordinate diagnosis, resolution and operational escalation pathways.
Request Fulfilment
Handle defined technology service requests through controlled processes.
Escalation Management
Route complex issues to the appropriate internal technical teams, platform engineers, or third-party vendors.
Move From Reactive Support to Controlled Operations.
Technology operations require more than resolving individual incidents. We help establish structured processes around ITIL-aligned disciplines.
Incident Management
Restore services and minimize operational disruption rapidly.
Problem Management
Identify recurring issues and address their underlying root causes.
Change Management
Introduce technology changes through controlled, risk-mitigated processes.
Release Coordination
Coordinate operational changes with application & infrastructure teams.
Knowledge Management
Capture operational knowledge to improve future support and resolution.
Extend Your Team With Technology Operations Capability.
Organizations can engage Oglacs for selected operational functions or broader managed technology services. The emphasis is on managed capability, not manpower outsourcing.
01
IMPLEMENTATION
02
TRANSITION
03
OPERATION
04
SUPPORT
05
IMPROVEMENT
- Managed Services Scope May Cover
The Right Operating Model for Your Organization.
Not every organization needs to build every technology operation capability internally. Oglacs can support organizations through defined outsourcing and operational-extension models.
The operating model should be designed around the organization’s specific requirements, responsibilities and service expectations.
Operational Extension Models
Dedicated Operational Functions
Shared Technology Operations
Service Desk Functions & Remote Monitoring
On-site Technical Support & Vendor Coordination
Protect the Continuity of Technology Services.
Operational resilience depends on more than infrastructure availability. We support the operational management of critical resilience components.
Backup Environments
Management and daily operational monitoring of enterprise backups.
Recovery Processes
Maintaining tested recovery runbooks and restoration procedures.
Disaster Recovery DR
Coordination and operational maintenance of DR infrastructure.
Continuity Procedures
Coordination of periodic recovery testing and continuity readiness.
Keep Technology Current and Supportable.
Technology environments continuously change. Our operational services support systematic lifecycle maintenance.
Patch Management
Coordinate OS, infrastructure, and platform security updates.
Lifecycle Management
Track components approaching end of support (EOS) or replacement.
Capacity Management
Identify infrastructure requirements as operational demand changes.
Configuration Info
Maintain appropriate operational configuration information (CMDB).
Technology Refresh
Coordinate scheduled infrastructure refresh and modernization activities.
From Cloud Adoption to Cloud Operations.
Moving to cloud is only the beginning. We support ongoing operational activities across leading public cloud platforms:
- AWS
- Microsoft Azure
- Google Cloud
- Oracle Cloud
Cloud Monitoring
Resource Administration
Operational Support
Backup Coordination
Performance Monitoring
Capacity Management
Cost Visibility
Security Coordination
Incident Management
Lifecycle Management
Build stronger financial operations and risk insight.
Let’s discuss your priorities, existing systems and the right combination of enterprise capabilities and advanced analytics for your institution.